The warranty period is limited to 12 months from date of purchase.
Should the purchaser discover a factory fault with the item/s
within the warranty period, the item/s will be repaired or replaced,
provided that the item/s is returned promptly to Arc Electronics
offices, which cost is for the purchaser to bear.
Services under Warranty:
To obtain service, items must be returned in:-
- The original packaging with all components included
- Purchaser's sales receipt
- Comparable substitute proof of sale showing the date of purchase
and the serial number of items.
- Settlement of return shipping fee
The purchaser will pay to ship the repaired or replaced item/s
and the repaired or replaced item/s will be warranted for a
period equal to the remainder of the original Limited Warranty
Period.
Warranty does not cover:
(a) Defects or damage resulting from accident, misuse, abuse,
neglect, unusual physical, electrical or electromechanical stress,
modification or any part therefore, or cosmetic damage.
(b) Removal, alteration or defacing of the serial number or
other identifying marks on the item;
(c) All plastic surfaces or other externally exposed components
that are scratched or damaged due to normal use;
(d) Malfunctions resulting from the use of the conjunction with
accessories, products or (ancillary) or peripheral equipment
not provided in the original package; or
(e) Defects or damage from unauthorized or improper testing,
operation, maintenance, installation, servicing or adjustment
of the System.
Any repairs or replacements provided by Arc Electronics outside
of the Warranty Period (including repairs to or replacement
after the end of the Warranty Period), or in excess of the services
provided during the Warranty Period, will subject to Arc Electronics
prevailing rates.
Refunds & return policy:
- Should the item/s have a factory fault, it will be 1) repaired
or 2) replaced within the warranty period
- Should the item/s not have a factory fault, and the customer
requests a refund within 7 days of purchasing the item/s, then
a refund will be granted subject to a standard 20% re-stocking
fee.
